Elderly home care

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Our experience at Robin Home Care in the borough of Ealing has shown  us that the majority of elderly people, given the chance, would prefer  to remain living in their own home, follow their familiar routines and  live as independently as they can. We have been recognised by the Care  Quality Commission as one of the few home care agencies in England rated  as Outstanding and you can trust us to deliver elderly care and support  of the highest quality.

As with all of our services, we start by talking with you and your  family to understand your situation, your likes and dislikes, your  preferences and what you want from a home care service. Part of this  process also involves assessing what type of carer, in terms of  personality and character would suit you best.

This means you are at the centre of the process of developing and  updating your Care and Support Plan, which puts you in charge of all the  details of your care and how it will be delivered.

Our personalised support services for elderly care give individuals  more choice and control over their environment as well as who will be  delivering their care. We aim to give you the power to live a full life  in a way that suits you.

Once you have agreed your care plan, you can be sure that you will be  introduced to your carer team so that you know who they are before they  start delivering your care. In addition, we pride ourselves on the fact  that we arrive on time to our visits and if, for any reason, there is a  delay, our office staff will call you to update you on when your carer  will arrive.

To give you and your family peace of mind, we also operate an  electronic system, called PASS, using mobile phones. This system  monitors when a carer arrives, when they leave and our office staff get  immediate notification of the notes the carer makes and other important  details such as when medication has been given. This means that we can  react quickly to any issue with your care with the aim of promoting your  health and wellbeing.

We offer a range of high-quality care services, the details of which  are determined by each individual client in their Support plan to ensure  we deliver a truly personal experience.  Whilst every Support Plan is  different and personalised for each of our clients, the following list  will give you an idea of the range of services which could be tailored  to your unique needs as part of a domiciliary care package.