We issue all our staff with mobile phones which connect them to the PASS System which is an industry-leading home care management system which allows us to monitor and check, in real time, when a carer arrives and leaves a client and to see the notes being made on all aspects of the care plan, including medication and medical condition.
These care notes can also be made available to designated family members so that they have the information to ensure their loved one is happy and safe.
Please call or email us to arrange your initial chat. Our care manager will visit you for a free, no-obligation home consultation to discuss your needs and how we would be able to help.
Following the initial meeting, our care manager will document your needs and devise a support plan that best suits you and will discuss any changes you would like to make.
We will then introduce the members of your Care Team to ensure that you are happy with the people who will deliver the service, before they start working for you.
Throughout your time with us, we believe that continual monitoring of what we do and, more importantly, communication with you, is vital to ensure that you get the service you require.
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